Privacy Policy

01

Information we collect

Contact and booking details. When you contact us, request a quote or start a booking, we may collect your name, email address, phone number and message, along with the event date, location, rental selection and other details you provide.

Rental records. For a rental, we may also collect the delivery address, event type, setup surface and access instructions, timing, requested accessories, rental agreements and signatures, and service notes. We may keep setup photos and information needed to address equipment damage, a safety concern or a claim. An adult may provide a general participant age range to help select suitable equipment.

Payment records. We receive payment amounts, payment status, transaction references, and refund or dispute information from our payment provider. We do not store full payment card numbers or card security codes in our booking records.

Technical and communication information. Our website and service providers may receive IP addresses, browser and device details, requested pages, referring pages, timestamps, and error or security logs. We also keep correspondence and email delivery information. Email providers may supply open or link activity where those features are enabled.

Website analytics. We use first-party analytics to understand visits to public pages, selected links and buttons, time spent actively viewing a page, scroll depth, and progress through booking. A random browser identifier helps estimate repeat visits. We record the referring website, limited campaign tags and general device type. When a booking is completed, we may associate its outcome with the visit that started checkout to understand which visits lead to rentals. These analytics do not record your form entries, messages, signature, full payment details, raw IP address, or private booking links.

We receive information directly from you, from someone arranging a rental on your behalf, and from providers supporting the services described below. Information you submit may be retained even if you do not finish a booking or payment. Please do not send card details, government identification numbers, or unnecessary information about children through forms or email.

02

How we use your information

We use information to respond to questions, prepare quotes, check availability, arrange and deliver rentals, provide setup and pickup services, process payments and refunds, and communicate about your event. We also use relevant records for customer support, accounting, safety, insurance claims, disputes, fraud prevention, security, and compliance with legal obligations.

We may review booking and website records to troubleshoot problems and improve our services. If you choose to receive promotional emails, we use your contact details for that purpose. We request additional permission when required for a new use of your information.

03

Payments

When you use our online checkout, payment information is entered through Stripe. Stripe processes payment credentials and may use transaction and technical information for payment processing, fraud prevention, and its own legal obligations. We receive the information needed to manage your booking and payment. See the Stripe Privacy Policy for details about Stripe's practices.

04

When we share information

Contact inquiries and messaging preferences are saved in our booking system. Electronic agreement records include the accepted order and policies, your full name, booking contact details, checkbox selections, the accepted document versions, signing time, IP address and browser information. Signed PDF copies and acceptance records are retained with your booking. These records help us manage your rental and document acceptance.

We share information relevant to the task with providers that help us operate the website and fulfill rentals. These include website hosting and database providers; Google Gmail for correspondence; Resend for inquiry notifications and automated booking emails when available; Twilio for consented booking texts when connected; and Stripe for payments. They may process contact details, messages, booking records or technical information as needed for their services.

To check a delivery address, estimate delivery fees and plan routes, we may send the event address to Geocodio, the U.S. Census Bureau's address lookup service or Google Maps. These services can return location coordinates. The service area section embeds Google Maps, which may receive technical request information, such as your IP address, when the map loads.

We may share necessary contact and event details with people assisting with delivery or setup. We may also disclose relevant records to insurers, professional advisers or authorities to address claims, protect people or property, respond to lawful requests or meet legal obligations. We may share information at your direction or with your permission. If the business is sold or reorganized, relevant records may transfer subject to appropriate confidentiality protections and applicable law.

Providers may also handle information under their own privacy notices, including those of Google, and Resend.

We do not sell personal information or give it to other businesses for their own marketing. We do not use personal information for advertising based on your activity across unrelated websites or for profiling that produces legal or similarly significant effects.

05

Cookies and external services

Cookies and similar technologies may be used by our hosting, form, spam-prevention and payment providers to operate their features, maintain security, and prevent abuse. You can manage cookies through your browser settings. Blocking them may affect forms, checkout or other features. Third-party services may receive information when their content loads or when you use their features.

Our optional website analytics uses local browser storage for a random visitor identifier and session storage to group activity into visits. Visits expire after 30 minutes without activity. We respect Global Privacy Control and Do Not Track signals for this analytics feature. You can also turn it off below. This feature does not make screen recordings or track you across unrelated websites.

Links to other websites take you to services with their own privacy practices. Review their notices before providing information to them.

06

Communications and your choices

We use the contact details you provide to respond to inquiries and coordinate your rental. Submitting a question or making a booking does not, by itself, enroll you in promotional email or automated marketing text messages. If you subscribe to promotional emails, you can unsubscribe using the message's instructions or email us. We may still send necessary booking, payment, safety or service communications.

You may decline to provide optional information. If information is needed for a quote, delivery or payment, we may be unable to provide that service without it.

07

How long we keep information

We keep information as long as reasonably needed for the purposes in this policy. Retention depends on the record, accounting and legal requirements, and unresolved payments, claims, disputes or safety matters. Legal holds may require longer retention. We delete or de-identify information when it is no longer needed; backup copies may remain until the applicable backup cycle ends.

08

Protecting information

We use reasonable administrative, technical and physical safeguards appropriate to the information we handle. No website, email service or storage system can guarantee complete security. Please contact us promptly if you believe information associated with your rental has been misused.

09

Privacy requests

You can ask to access or receive a copy of your personal information, correct inaccurate information, or delete information by emailing astrobounceco@gmail.com with the subject Privacy Request. Include your name, the email address used with us, and a description of your request. Do not include sensitive identification documents in the initial email.

We may verify your identity or a representative's authority. We respond within applicable legal time limits. We may retain records needed for legal obligations, active transactions, security or claims. If we deny a request, we will explain why. To appeal, reply to our response or email us with the subject Privacy Appeal.

Rights vary depending on the law and whether it applies to our business. Where applicable, Colorado residents may also have rights to a portable copy of data and to opt out of sales, targeted advertising or certain profiling. We do not conduct those activities, as described above. We will not unlawfully discriminate against you for exercising privacy rights. For information about Colorado rights and complaints, visit the Colorado Attorney General's privacy page.

10

Children and photographs

Our website is intended for adults age 18 and older. We do not knowingly collect personal information directly from children under 13. Adults should provide only the child-related information needed to arrange a rental. If you believe a child has submitted personal information directly to us, contact us so we can investigate and remove it as appropriate.

Operational setup or equipment photos are used to document the rental and address service or safety concerns. Permission to use identifiable people in promotional photos or videos is separate from a booking. We obtain permission before using those images for marketing, including permission from a parent or guardian for a child.

11

Changes to this policy

We may update this policy as our services, practices or legal requirements change. We will provide additional notice or obtain consent for material changes when required by law.

12

Contact us

AstroBounce LLC
Castle Rock, Colorado

Email: astrobounceco@gmail.com
Website: astrobounceco.com